Lori Reed, the owner of the Washougal-based graphic design firm Reed Creative, has been thinking a lot about the way McMenamins, the Pacific Northwest chain of pubs, restaurants, historic hotels and movie theaters, encourages customers to visit its more than 60 locations.
Reed said she believes McMenamins, through its popular passport program, which allows customers to earn passport “stamps” at every McMenamins location they visit for a variety of prizes, has answered the question: “How can you make an experience a little bit more fun and make people want to get involved?”